WORKPLACE CIVILITY
“It is well known that people do business with people and that polite, efficient and effective interaction can enhance and improve a company’s bottom line and chances of success” – William Hanson.
Frank Ahenkorah provides insightful, thought-provoking and hands-on workplace civility training with practical scenarios and real-life situation examples.
Topics covered include:
- Overview of incivility (definition, causes, its damages to organisation and solving workplace incivility problems)
- The role of emotions in the workplace: Emotional labour and emotional dissonance
- How to respond when confronted with rude behaviour at work
- Understanding how norms exert influences on individual behaviour and culture and status on workplace behaviour.
- Inculcating values and training
- How to lead civility course in the workplace
- How to identify and eliminate work-related negative influences
- Managing conflict
- Implementing a civility policy in the workplace