“It is well known that people do business with people and that polite, efficient and effective interaction can enhance and improve a company’s bottom line and chances of success” – William Hanson.

Frank Ahenkorah provides insightful, thought-provoking and hands-on workplace civility training with practical scenarios and real-life situation examples.      

Topics covered include:

  • Overview of incivility (definition, causes, its damages to organisation and solving workplace incivility problems)                                       workplace civility
  • The role of emotions in the workplace: Emotional labour and emotional dissonance
  • How to respond when confronted with rude behaviour at work
  • Understanding how norms exert influences on individual behaviour and culture and status on workplace behaviour.
  • Inculcating values and training
  • How to lead civility course in the workplace
  • How to identify and eliminate work-related negative influences
  • Managing conflict
  • Implementing a civility policy in the workplace